Refund Policy

آخر تحديث: May 16, 2025

Introduction

Last Updated: May 16, 2025

Welcome to ImageVibe's Refund Policy. This document outlines our procedures and guidelines regarding refunds for our image-to-prompt conversion services (the "Service"). By purchasing our Service, you acknowledge and agree to the terms of this policy. This policy is part of our Terms of Service.

General Refund Policy

Our refund policy for all customers is as follows:

Subscription Purchases

  • Refund Window: New subscription purchases may be eligible for a full refund if requested within 48 hours of the initial purchase transaction.
  • Usage Condition: To be eligible for a refund, the Service under the subscription must have been used for fewer than 5 image-to-prompt conversions.
  • Refund Method: Refunds, if approved, will be issued to the original payment method used for the purchase.

One-Time Credit Packages

  • Refund Window: One-time credit package purchases may be eligible for a full refund if requested within 24 hours of the purchase transaction.
  • Usage Condition: To be eligible for a refund, no credits from the package must have been used.
  • Partially used credit packages are not eligible for refunds under this policy.

Non-Refundable Purchases

The following purchases are generally non-refundable:

  • Subscription plans that have been active for more than 48 hours.
  • Subscription plans where 5 or more image-to-prompt conversions have been processed.
  • One-time credit packages with any credits already used.
  • Any service that has been utilized beyond the specified refund eligibility limits outlined above.

Subscription Cancellation and Proration

  • You may cancel your subscription at any time through your account dashboard. This will prevent future renewals.
  • Cancelling your subscription does not automatically trigger a refund, except as provided for within the initial 48-hour refund window for new subscriptions (if usage conditions are met).
  • Cancelled subscriptions generally remain active until the end of the then-current pre-paid billing period.
  • We do not provide prorated refunds for unused portions of your current billing period after the applicable refund eligibility window has passed.

Technical Issues and Service Interruptions

  • If you experience technical issues that significantly impair your ability to use our Service, please contact our support team immediately ([email protected]) before requesting a refund. We will make reasonable efforts to resolve the issue.
  • In cases of verified, prolonged, and material technical difficulties on our part that prevent you from using the core functionality of the Service, we may, at our discretion, offer service credits, an extension of your service period, or a partial/full refund.
  • Service interruptions announced in advance for maintenance purposes do not qualify for refunds.

Unauthorized Charges

If you discover charges on your account that you did not authorize:

  • Contact us immediately at [email protected].
  • Provide details of the unauthorized transaction.
  • We will investigate promptly and issue refunds for confirmed unauthorized transactions.

Refund Request Process

To request a refund, please:

  1. Send an email to [email protected] with a clear subject line (e.g., "Refund Request").
  2. Include the following information:
    • Your account email address.
    • Date of purchase.
    • Order or transaction ID (if available).
    • A clear statement of your request and the reason for requesting a refund.
    • Any relevant screenshots or documentation (if applicable).

Processing Timeline

  • We will acknowledge your refund request, typically within 2 business days.
  • Valid refund requests are generally processed within 5-7 business days from acknowledgment.
  • Depending on your payment provider, it may take an additional 3-10 business days for the refunded amount to appear in your account.

Payment Processor Policies

  • Refunds processed through Square (our payment processor) may be subject to additional policies or timeframes set by Square. We are bound by their processes for issuing refunds.
  • We cannot control the time it takes for your financial institution to process refunds after we have issued them.

Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy or offer alternative resolutions (like service credits) on a case-by-case basis at our sole discretion, always subject to applicable consumer protection laws where relevant.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be effective when posted on this page, with the "Last Updated" date reflecting when the changes were made. For material changes, we may also notify you via email or through the Service. We encourage you to review this policy periodically.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Sun Sky Technology Limited Liability Company Attn: Customer Support 1942 Broadway St. STE 314C, Boulder, CO 80302 Email: [email protected]

Thank you for using ImageVibe.